I have spent the past 10 years working to bridge the gap between businesses/organizations and people (customers, partners, prospects, and employees) through the use of technology and the effective implementation of successful engagement strategies and tactics.
I excel at architecting business strategies, processes, and technology implementations that result in adoption, meaningful results, and that help companies enhance relationships. The repetition and diversity of more than 200 projects informs my decision making and gives me deep knowledge about how to align business vision with activities and technology employed to achieve it.
I have focused a lot on helping companies best utilize/integrate technology into broader customer engagement strategies, policies, and principles.
My desire and daily work is to help companies design and produce customer experiences that produce improved business results and deeper, more meaningful relationships.
I am at my best when training, coaching, and teaching others. I love being engaged in business development, experience design, customer engagement strategy, product and service strategy, and technology implementation design and management.