Mark is an Enterprise Software Expert with a background in Professional Services, Education Services and Customer Success. He is internationally recognized in the fields of Social CRM and Social Business and has spoken at international events across Europe about customer-oriented Business Strategies ("Go with The Customer Flow", "Socializing your CRM", "Insight into the Customer Journey", "The Future of social CRM") and is a valued contributor to number of customer relationship-focused internet properties such as mycustomer.co.uk and customerthink.com.
He has held various EMEA-level positions in Professional Services with US Enterprise Software Companies such as Attachmate, Plumtree Software, BEA Sytems and Oracle in Web-to-Host, Enterprise 2.0, Portals, BPM and CRM. He has also advised companies by bringing clarity to next generation planning on customer centricity and social business, which he supplements with his deep Technical Insight.
Mark holds a French BBA ESSEC (EPSCI) degree, a BA Marketing from the International Business School of Groningen, Netherlands and a MSc International Business from Sheffield Hallam University.
Specialties: Customer Success, Social Business Strategy, social CRM, International Business Management, Marketing & Customer Service